Before you hire

Choosing an auto repair shop

Give the shop useful symptoms, separate diagnosis from repair, and agree on authorization before additional work.

Prepare a clear description

  1. Provide the vehicle year, make, model and approximate mileage.
  2. Describe what happens, when it started and any warning messages without guessing the failed part.
  3. Bring relevant service records and explain any recent related repairs.
  4. Ask about drop-off, transport and storage arrangements. If the vehicle may be unsafe to drive, arrange appropriate assistance rather than driving it to obtain an estimate.

Questions to ask

  • Do you work on this model and type of problem?
  • What is the diagnostic charge, and what will the diagnosis include?
  • Can I review an itemized estimate before authorizing repairs?
  • How will you obtain approval if the scope or price changes?
  • What parts options and parts-and-labor warranty are included?

What can affect the price?

These factors help explain an estimate. Ask businesses to quote the same scope; LA Services does not provide a local price estimate.

  • Diagnostic time and how easily the symptom can be reproduced.
  • Labor access and the scope of the authorized repair.
  • Parts choice, availability and any related approved work.
  • Towing, storage arrangements and applicable shop charges.

Useful official resources

Practical planning information, reviewed October 18, 2026. Check the linked agency resources for current requirements and guidance.